Terms of Service

Father and Son Southern Lawncare Professionals

Thank you for choosing Father and Son Southern Lawncare Professionals. We are a small, locally operated lawn-care business, and we work hard to provide dependable service at a fair price.

These Terms of Service explain the responsibilities of both Father and Son Southern Lawncare Professionals and our customers when ongoing lawn service is scheduled.

By scheduling and accepting our lawn-care services, you acknowledge that you have read, understand, and agree to these terms.

1. Preparing the Lawn Before Service

Please make reasonable efforts to keep the areas being serviced clear of items that could be damaged by lawn equipment or cause injury to our crew.

This includes, but is not limited to:

• Children's toys

• Pet toys

• Trash and debris

• Garden hoses

• Outdoor decorations

• Small tools or equipment

• Other loose objects

Pet Waste

Please remove pet waste from the areas we are scheduled to service before we arrive.

We understand that occasionally something may be missed, and we do not expect perfection. However, excessive pet waste can create a health and sanitation problem for our crew and can contaminate our equipment.

If an area contains excessive pet waste or another significant hazard, we may be unable to service that area until the problem has been corrected.

We appreciate your consideration and cooperation.

2. Hidden Hazards and Property Conditions

Customers are responsible for informing us about known hazards or unusual conditions on the property that could cause injury to our crew or damage our equipment.

Examples include:

• Hidden rocks

• Tree stumps

• Holes or depressions

• Exposed pipes

• Exposed irrigation components

• Rebar or metal objects

• Buried or partially buried objects

• Loose landscaping materials

• Other hazards that may not be readily visible

Please notify us about these conditions before service whenever possible.

We cannot reasonably be expected to know about hazards that are hidden, concealed, or not visible during normal inspection of the property.

3. Appointment Confirmation and Communication

Customers are responsible for confirming their scheduled lawn appointment when confirmation is requested.

We generally provide a reminder before the scheduled service.

If you need to postpone, reschedule, temporarily delay, or otherwise change your service, please communicate with us as soon as possible.

Failure to confirm an appointment or communicate about a scheduling problem may result in the lawn not being serviced and may affect your continued eligibility for our regular service schedule.

Good communication helps us keep our route organized and allows us to provide dependable service to all of our customers.

4. Payment

We currebly only accept ( cash ) payments OR electronic payment through Pay Pal or Cash App. Payment is due at the time of service unless another payment arrangement has been agreed upon in advance.

We do not normally provide pay-later service arrangements.

Customers may generally choose to:

• Pay for each completed service, or

• Arrange to pay for the month's scheduled services in advance or according to another arrangement agreed upon with us.

Any special payment arrangement must be agreed upon before regular service begins.

5. Discontinuing or Canceling Ongoing Service

If you decide to discontinue ongoing lawn service during the mowing season, please provide at least five (5) days' notice before your next scheduled service.

This allows us time to adjust our route and schedule another customer in that service window.

Failure to provide the required notice may result in a cancellation or other applicable fee when permitted by the service agreement and applicable law.

We ask for reasonable notice because we believe the same courtesy should apply both ways. We will make every reasonable effort to communicate schedule changes with our customers as well.

6. Other Mowing or Lawn Work During an Active Service Interval

Important Service Policy

When you place your property on an ongoing mowing schedule with Father and Son Southern Lawncare Professionals, we need to know if anyone else will be mowing, trimming, edging, or otherwise performing lawn-maintenance work between our scheduled visits.

For liability, safety, scheduling, and quality-control reasons, we generally do not permit customers, family members, friends, or another lawn service to perform mowing or similar work during an active service interval without notifying us beforehand.

This policy exists for an important reason.

When we are responsible for maintaining a lawn, we need to know the condition of the property and what work has been performed on it before we arrive.

For example, if another person mows the lawn and accidentally damages a window, fixture, irrigation component, vehicle, or other property, the damage may not be discovered immediately. If we subsequently service the lawn, it can become difficult to determine when or how the damage occurred.

Clear communication protects both the customer and our company.

Exceptions

There may be circumstances where another person needs to perform work on the property.

If this occurs, please notify us as far in advance as reasonably possible and preferably before the work is performed.

Depending on the circumstances, we may need to inspect and document the condition of the property before our next scheduled service.

Failure to communicate about outside lawn work may result in suspension or termination of ongoing service.

7. Damage Caused During Lawn Service

We understand that accidents can occasionally happen even when reasonable care is taken.

If Father and Son Southern Lawncare Professionals or one of our crew members causes damage while performing the contracted lawn service, we will take responsibility for damage that is determined to have been caused by our service and will work with the customer toward an appropriate resolution.

However, we cannot accept responsibility for damage caused by:

• The customer

• A family member

• A guest

• Another contractor

• Another lawn service

• Children

• Animals

• Previously existing damage

• Hidden or undisclosed hazards

• Conditions outside our reasonable control

This is one of the primary reasons for the communication requirement in Section 6.

If you notice damage or believe damage may have occurred during service, please contact us as soon as possible so that we can investigate the situation while the circumstances are still reasonably clear.

8. Leaves and Fall/Winter Cleanup

Regular mowing service and seasonal leaf cleanup are separate services.

If a customer chooses not to have fall or winter leaf cleanup performed by Father and Son Southern Lawncare Professionals, another provider, or the customer themselves, the accumulation of leaves and debris is the customer's responsibility.

Regular mowing service does not automatically include the removal of large accumulations of leaves and seasonal debris.

If substantial leaf or debris cleanup becomes necessary, we may be able to provide that service for an additional charge.

Customers who want to keep their lawns maintained during the fall season are encouraged to discuss our available leaf-mulching or cleanup options with us.

9. Equipment Damage Caused by Negligence

Our lawn equipment represents a substantial investment and is necessary for us to provide service to all of our customers.

Customers are responsible for notifying us of known conditions that could reasonably cause damage to our equipment.

If equipment is damaged as a direct result of a customer's negligence, failure to disclose a known hazard, or failure to follow these Terms of Service, the customer may be responsible for the reasonable cost of repairing or replacing the damaged equipment, to the extent permitted by applicable law.

Examples may include damage resulting from known or undisclosed:

• Rocks

• Metal objects

• Rebar

• Exposed pipes

• Hidden objects

• Other avoidable hazards

We do our best to inspect the property before and during service, but customers also have an important role in helping us identify hazards that may not be visible.

Keeping our equipment operating helps us continue providing affordable lawn service to all of our customers.

10. Service Delays Caused by Property Conditions

Father and Son Southern Lawncare Professionals may delay, modify, or decline service when conditions make it unsafe or impractical to perform the work.

Examples may include:

• Excessive pet waste

• Dangerous objects or debris

• Unsafe lawn conditions

• Severe weather

• Excessively wet ground

• Hidden hazards

• Conditions that could damage equipment

• Conditions that could create an unreasonable risk of injury

When reasonably possible, we will communicate with the customer about the situation and discuss available options.

11. Weather and Seasonal Conditions

Lawn service may occasionally be delayed because of weather or other conditions beyond our control.

Heavy rain, saturated soil, storms, extreme weather, or other unsafe conditions may require us to adjust the service schedule.

When this occurs, we will make reasonable efforts to reschedule affected services as soon as practical.

Weather-related scheduling changes do not automatically constitute a cancellation of the customer's ongoing service.

12. Service Quality and Lawn Conditions

We will make a reasonable effort to provide the services that have been agreed upon with the customer.

However, lawn appearance can be affected by factors outside the control of the service provider, including:

• Weather

• Grass type

• Soil conditions

• Lack of rainfall

• Excessive rainfall

• Disease

• Pests

• Previous mowing practices

• Overgrown grass

• Weeds

• Landscaping conditions

• Irrigation problems

• Pet activity

• Customer activity

Our regular mowing service is intended to maintain the lawn according to the agreed service schedule. It is not a guarantee of a particular grass color, growth rate, or overall lawn health.

13. Services Included and Additional Services

The services provided will depend on the customer's selected service and the condition of the property.

Regular mowing service may include applicable services such as:

• Lawn mowing

• String trimming

• Blade edging when reasonably possible

• Blowing or cleanup of lawn clippings from applicable hard surfaces

• Other services specifically agreed upon with the customer

Services such as extensive leaf cleanup, unusual debris removal, landscaping, installation work, or other work outside the normal mowing service may require an additional charge.

Any additional work should be discussed and agreed upon before it is performed whenever reasonably possible.

14. Changes to Service

Customers should communicate any requested changes to their regular service as soon as possible.

This includes changes involving:

• Service frequency

• Property access

• Areas to be serviced

• Temporary service interruptions

• Additional services

• Permanent cancellation

We will make reasonable efforts to accommodate requests, but changes may be subject to route availability and scheduling.

15. Termination of Service

Father and Son Southern Lawncare Professionals reserves the right to discontinue service when necessary, including situations involving:

• Repeated failure to follow these Terms of Service

• Repeated failure to communicate about scheduled service

• Nonpayment

• Unsafe working conditions

• Repeated undisclosed hazards

• Abusive, threatening, or inappropriate behavior toward our crew

• Repeated interference with the service schedule

• Unauthorized lawn work that creates liability or safety concerns

• Other circumstances that make continued service impractical or unsafe

When appropriate, we will communicate the reason for termination with the customer.

16. Our Commitment to Customers

We are a small, locally operated lawn-care business.

Our goal is to provide dependable lawn service while keeping our operating costs reasonable and our prices fair.

We understand that many of our customers depend on reliable lawn service for different reasons, including work schedules, age, disability, military service, HOA requirements, or simply not having the time or ability to maintain their property themselves.

We ask our customers to do their part by communicating with us, keeping service areas reasonably safe, and following these Terms of Service.

In return, we will do our best to provide the dependable service and personal attention that you should expect from a local business.

When you hire Father and Son Southern Lawncare Professionals, you're not just hiring a company name. You're hiring the people whose name is on the truck—and our work is our reputation.

Agreement

By scheduling or accepting ongoing lawn-care services from Father and Son Southern Lawncare Professionals, the customer acknowledges that they have had an opportunity to review these Terms of Service and agrees to comply with them.

If you have questions about any part of these terms, please ask us before beginning service.

Father and Son Southern Lawncare Professionals

Locally operated. Personally accountable. Proud of the work we do.

All Rights Reserved.